Duplicate Support Cases slowing down productivity in NetSuite?
Don’t merge them – prevent them!
Don’t waste support cycles managing and merging newly emailed cases with existing cases that automatically duplicate themselves in NetSuite. Let Cloud 1001’s simple plugin find and fix your cases for you and even re-open cases long forgotten that a customer responds to indirectly or responds to from a different email address.
Incoming emails are instantly and automatically routed and attached to the correct existing case so your support team has the history and the latest update all in one place without having to work to pull the data together.
We could make this more complicated and give you screens to match cases, merge fields and manage duplicates… but wouldn’t you just rather focus on customer satisfaction and beating your SLA’s when a case receives an email update instead?
Contact Cloud 1001 Today
It’s easy. Just click Contact Us, tells us who you are, and we will get in touch to help you build a solution that supports your success.